Returns and Refunds

In the unlikely event that your product is faulty or unsuitable please contact us to discuss resolving any issues.

Faulty products will be repaired/replaced or refunded

Unsuitable/unwanted products will be issued with a credit note and will incur an uplift charge. A Credit Note will only be issued if the product is returned in the original packaging and is in a sellable condition within 30 days.

I have changed my mind can I cancel my order?
To cancel an order that has been placed please call us on 01856 874 203 or email Please note that if the item has already been dispatched you will be liable for return postage.

What do I do if I have a complaint?
Please contact our Customer Services team on 01856 874 203 and we’ll do everything we possibly can to fix the problem. We take all customer issues extremely seriously and can assure you that any complaints will be handled quickly and professionally.